Refund and Returns Policy

Naebi Dynamic Concepts Limited Effective Date: February 16, 2026 Last Updated: February 16, 2026

1. OVERVIEW

This Refund and Returns Policy governs all payment transactions processed through the Naebi Dynamic Concepts Limited payment portal (portal.naebidynamic.com) for civilian helicopter Air Navigational Levy collections. By making a payment through our portal, you acknowledge and accept the terms outlined in this policy.

2. NATURE OF SERVICES

Naebi Dynamic Concepts Limited provides Air Navigational Levy collection services for civilian helicopter movements across Airports, Aerodromes, FSOs, FPSOs, Air Strips, Oil Rigs, Heliports, and Oil Vessels. Our services include:

Automated record keeping of aircraft movements (arrivals and departures)
Transparent billing and support services
Regulatory compliance management
24/7 surveillance and security services

3. PAYMENT PROCESSING

All payments made through our portal are processed in real-time and recorded in our automated systems. Once a payment is submitted and confirmed, a billing statement is generated and sent to the registered operator email address.

4. REFUND ELIGIBILITY

4.1 Eligible Refund Scenarios

Refunds may be requested in the following circumstances:

Duplicate Payments: If multiple payments were made for the same movement/service due to system error or user error
Overpayment: If the amount paid exceeds the actual Air Navigational Levy amount due
Technical Errors: If a payment was processed due to a technical malfunction of our payment gateway
Cancelled Operations: If a scheduled helicopter movement was cancelled before the actual operation occurred and was reported to our office within 24 hours
Incorrect Levy Calculation: If there was an error in the levy calculation by our system

4.2 Non-Refundable Payments

The following payments are NOT eligible for refunds:

Payments for completed helicopter movements
Administrative fees and processing charges
Surveillance and security service fees for services already rendered
Late payment fees or penalties
Payments made for services already provided and documented
Change of mind after payment completion

5. REFUND REQUEST PROCESS

5.1 How to Request a Refund

To request a refund, you must:

Submit a Written Request within 30 days of the payment date to:
- Email: [email protected]
- Alternative: [email protected]
Include the Following Information:
- Full name and company name of the operator
- Payment transaction ID/reference number
- Date and time of payment
- Amount paid
- Reason for refund request
- Supporting documentation (bank statements, receipts, cancellation notices, etc.)
- Contact phone number
Phone Support: You may also call our 24/7 support line at +234 701 025 4919 to initiate the refund process

5.2 Review Process

All refund requests will be acknowledged within 24 hours of receipt
Our team will review your request within 5-7 business days
Additional documentation may be requested during the review process
You will be notified of the approval or denial decision via email

5.3 Required Documentation

Depending on your refund reason, you may need to provide:

Flight logs or aircraft movement records
Official cancellation notices from aviation authorities
Bank statements showing duplicate transactions
Communication records with our support team

6. REFUND PROCESSING

6.1 Approved Refunds

Approved refunds will be processed within 10-15 business days from the approval date
Refunds will be credited to the original payment method used
If the original payment method is unavailable, alternative arrangements will be made
A refund confirmation email will be sent with transaction details

6.2 Processing Fees

For refunds due to our system errors, 100% of the payment will be refunded
For duplicate payments, 100% of the duplicate amount will be refunded
For cancelled operations, a 10% administrative fee may be deducted
Bank processing fees are non-refundable

6.3 Timeline

Credit/Debit Card refunds: 5-10 business days after processing
Bank transfer refunds: 7-15 business days after processing
Refund timing may vary depending on your financial institution

7. PAYMENT DISPUTES

7.1 Dispute Resolution

If you dispute a charge or levy calculation:

Contact our dedicated support team at [email protected] or call +234 701 025 4919
Provide detailed information about the disputed transaction
Our billing team will review the automated records and flight logs
A resolution will be provided within 7-10 business days

7.2 Chargeback Policy

Before initiating a chargeback with your bank:

Contact us first to resolve the issue directly
Chargebacks may result in suspension of portal access pending investigation
We reserve the right to provide evidence to your financial institution
Fraudulent chargebacks may result in legal action

8. BILLING CORRECTIONS

If you identify an error in your billing statement:

Report it within 15 days of receiving the statement
Email [email protected] with the billing statement and error details
Our automated record-keeping system will be reviewed
Corrections will be made within 5 business days if the error is confirmed

9. NO RETURNS POLICY

As Naebi Dynamic Concepts Limited provides services rather than physical goods, there are no product returns. All service-related refund requests are governed by Section 4 of this policy.

10. REGULATORY COMPLIANCE

All levy collections are conducted in strict adherence to relevant Nigerian aviation regulations, including compliance with:

Federal Airports Authority of Nigeria (FAAN)
Nigerian Civil Aviation Authority (NCAA)
International Civil Aviation Organization (ICAO) standards
International Air Transport Association (IATA) guidelines

Refunds will not be granted for legitimate regulatory levies that are mandated by law.

11. PARTIAL REFUNDS

In certain circumstances, partial refunds may be issued:

Pro-rated refunds for partially rendered surveillance services
Adjusted refunds after administrative fee deductions
Refunds after investigation costs are deducted

12. EXCEPTIONS AND SPECIAL CIRCUMSTANCES

12.1 Force Majeure

In cases of natural disasters, government actions, or other force majeure events that prevent helicopter operations, refund requests will be evaluated on a case-by-case basis.

12.2 Regulatory Changes

If aviation regulations change and affect levy calculations retroactively, appropriate adjustments and refunds will be processed accordingly.

13. CONTACT INFORMATION

For all refund and payment-related inquiries:

24/7 Customer Support:

Phone: +234 701 025 4919
Email: [email protected]
Email: [email protected]
Privacy Concerns: [email protected]

Physical Offices:

Headquarters: GAT Building, International Wing Port Harcourt International Airport Rivers State, Nigeria

Lagos Office: 6th Floor, Terminal 1 Murtala Mohammed International Airport Ikeja, Lagos State, Nigeria

14. AMENDMENTS TO THIS POLICY

Naebi Dynamic Concepts Limited reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting on our website (web.naebidynamic.com) and portal (portal.naebidynamic.com). Continued use of our payment services after changes constitutes acceptance of the revised policy.

15. GOVERNING LAW

This policy is governed by the laws of the Federal Republic of Nigeria. Any disputes arising from refund requests will be subject to the jurisdiction of Nigerian courts.

16. DATA PROTECTION

All refund request information is handled in accordance with our Privacy Policy. We use industry-standard encryption to protect your data and maintain strict confidentiality throughout the refund process.

For Terms & Conditions and Privacy Policy, please visit: https://web.naebidynamic.com/